Designation: NA

Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services

Job Description:

Job Purpose:

- Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
- Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and robust collaboration with Engineering, DevOps, Infra, and Business teams.
- Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.

Key Result Areas

Supporting Actions

Application Uptime & Reliability

- Maintain 99% uptime for non-core applications
- Daily health checks, proactive alerting
- Zero unplanned outages

Batch (EOD/BOD) & Scheduler Management

- 98% successful EOD/BOD jobs
- Publish job status reports
- Reduce batch failures by 20% YoY

Incident & Problem Management





- 95% incidents resolved within SLA
- MTTR reduction by 20%
- Zero repeat incidents through preventive actions

DR / BCP Readiness

- 100% DR drill success
- Errorfree switchover/fallback
- DR documentation updated quarterly

API/Gateway Performance

- API gateway success rate >98%
- Monitor latency, timeouts, circuit breaker events
- Ensure certificate renewal before expiry

Team Leadership & Stakeholder Management

- Daily task allocation & monitoring
- Weekly RCA reviews, training & capability building
- Positive stakeholder satisfaction ( 4.3/5)

Release Readiness & Change Governance

- 100% pre/postdeployment validations
- Change success rate 98%
- CAB / documentation compliance

📌 Sr. Application Support (LMS-FinnOne) (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra