- Manage and allocate responsibilities among team members and ensure explicit accountability.
- Monitor SLA adherence for all processes handled by the team.
- Ensure timely and accurate delivery of reports to clients as per agreed schedules.
- Review and verify reports prepared by Associates.
- Handle investor grievances and ensure appropriate reporting.
- Coordinate with the depository for client-specific reports and requirements.
- Manage regular client interactions related to corporate action proceedings.
- Ensure accuracy of reports shared with the depository.
- Act as a key coordination point between clients and the depository.