Designation: Associate Customer Support

Roles and Responsibilities

- Handle customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Must work as a team and support whenever required.
- Must be comfortable with Email/Chat handling.
- Should be comfortable with inbound calls/Outbound Calls.
- Must have good verbal and written communication skills.

Key Deliverables (KRA Measure)

- Handle emails while maintaining the overall productivity for the day
- Provide exemplary customer satisfaction




- Meet quality standards on all handled contacts
- 5 Days Working and 2 Days week-off(Rotational)
- Must have minimum 6 months experience in Customer Service.
- Complete 10 hours of staffed time on all rostered days

Candidate's Specifications & Qualification:

- Valuable customer service skills
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational shifts
- Candidate must be Graduate cleared (must have Cleared all 3 yrs/6 Sem)

Work Location : Mumbai

Contact Person : Preethi ((phone hidden))

📌 Associate Customer Support | VOICE & NON VOICE | Immediate Joining (Mumbai)
🏢 Tech Mahindra
📍 Mumbai