Area(s) of responsibility

Primary Skill:

- Excellent verbal communication skills (English)

- Experience in handling US customer over the phone.
- Desktop support experience
- ITIL framework knowledge

- Technical experience
1. Basic Java scripting knowledge.
2. L1 L2 server support (Windows service starts, stops, restarts).
3. L2 IT Servicedesk support Queue monitoring.
4. Code promotion and migration (DLL Class .

1. Autosys tool scheduling support and administration, hands-on experience in either one:

- 1. 1. CA WLA (Workload Automation)
2. BMC Control-M (Helix)

1. Cloud based infrastructure (IAAS) support awareness.

- Incident creation and handling using ITIL based ticketing tool.
- Active directory management.
- Team player.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist-Cloud & Infra Operations (Noida)
🏢 Birlasoft
📍 Noida