Job Description

Job role: Front desk executive (FDE)

Duration: Full time

Location: Pan India

Department: Operations

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable setting for our guests

Job Responsibilities:
Welcome guests with a smiling face
Ensure hassle-free Check-in/Check-Out, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc.
Inform the customers about hostel policies, local information, nearby things to do, etc.
Help guests to plan their itinerary
Work with FDM/FDA to carry out smooth operations




Ensure the highest standard of cleanliness in sync with the HK team
Resolve day-to-day guest requests & complaints
Record all financial transactions on a timely basis and as per company’s prescribed SOPs (record expenses, invoices, etc.)
Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless required)
Anticipate guest needs and build rapport with customers
Address customer complaints and escalate to Front Desk Manager when needed
Request guests for their feedback and review

Qualifications:
Educational background: Hospitality graduate or Hospitality diploma
2+ Years of experience in the Hospitality industry
Valuable communication, interpersonal & time-management skills
Location Adaptable
CTC: Up to 3.60 LPA

📌 Receptionist / Front Office Executive New Delhi (India)
🏢 THE HOSTELLER HOSPITALITY PRIVATE
📍 India