Job Title: Telesales Executive

NBFC

Key Responsibilities

Contact prospective customers to explain the Company's loan products, features, and offerings.
Convert qualified leads into successful loan disbursements while achieving assigned sales targets and KPIs.
Conduct timely follow-ups with prospective customers and maintain accurate records of all customer interactions.
Guide customers through the complete loan application, documentation, and onboarding process.
Coordinate closely with the Credit, Operations, and Customer Support teams to ensure seamless loan processing and timely disbursements.
Ensure accuracy of customer information and compliance with internal policies and regulatory requirements.
Build and maintain solid customer relationships by delivering a high standard of skilled service.
Address customer queries and concerns effectively while ensuring a superior customer experience.
Maintain daily sales reports, call logs, and MIS as required by the management.




Eligibility & Skills2–3 years of experience in Telesales within the NBFC, Banking, or FinTech industry.
Prior experience in Short-Term Personal Loans, Payday Loans, or Digital Lending will be preferred.
Excellent communication, persuasion, negotiation, and interpersonal skills.
Solid command of spoken and written English is mandatory.
Candidates from South India or those who are proficient in South Indian languages (such as Tamil, Telugu, Kannada, or Malayalam) will have an added advantage.
Ability to work in a target-driven and fast-paced sales setting.
Hands-on experience with CRM software and lead management systems.
Good understanding of loan products, sales processes, and customer lifecycle management.
Strong customer relationship management skills with a customer-centric approach.
Self-motivated, result-oriented, and capable of working independently as well as collaboratively within a team.

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