Patient Enquiry Executive

Location: Jahangirpura, Surat

Experience: 1–2 Years

Industry: Ayurvedic Hospital / Healthcare

Job Responsibilities
Handle patient enquiries received through phone calls, WhatsApp, website and other channels.
Provide basic information about hospital services, treatments, doctors, appointments and procedures.
Understand patient requirements and guide them to the appropriate department or doctor.
Schedule and coordinate patient appointments.
Follow up with enquiries and prospective patients.
Maintain records of enquiries, follow-ups and appointments.
Coordinate with the reception, doctors and other hospital teams to ensure smooth patient handling.
Assist patients with their basic queries and provide timely information.




Follow up with patients after enquiries/appointments when required.
Support the team in converting genuine enquiries into appointments and consultations.

Eligibility
Graduate / 12th Pass candidates with relevant experience can be considered.
1–2 years of experience in patient handling, customer service, telecalling, hospital front office, healthcare sales or a similar role.
Experience in a hospital, clinic, Ayurvedic centre or healthcare organization will be preferred.
Positive verbal communication skills in Gujarati and Hindi; basic English is an advantage.
Positive interpersonal and patient-handling skills.

📌 Patient Inquery Executive Surat
🏢 EC2 Consulting Solutions
📍 Surat