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Job Summary

We are seeking a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product/service information, and ensuring a positive customer experience through effective communication and problem-solving skills.

Key Responsibilities

- Respond to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and concerns promptly and professionally.
- Provide accurate information regarding products, services, policies, and procedures.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure resolution and satisfaction.
- Meet individual and team performance metrics, including response time and customer satisfaction targets.
- Identify customer needs and recommend appropriate products or services.
- Stay updated on company products, services, and industry trends.

Required Qualifications





- Bachelor's degree or equivalent qualification preferred.
- 0-3 years of experience in customer service, customer support, or a related field.
- Excellent verbal and written communication skills.
- Solid problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Strong interpersonal and customer service skills.

Preferred Skills

- Experience in a BPO/Call Center environment.
- Knowledge of customer relationship management (CRM) systems.
- Ability to handle difficult customer situations professionally.
- Good typing and documentation skills.

Key Competencies

- Customer Focus
- Communication Skills
- Active Listening
- Teamwork
- Time Management
- Problem Solving
- Adaptability

Working Conditions

- Rotational shifts (if applicable).
- Weekends and holidays may be required based on business needs.
- Work from office/hybrid/remote as per company policy.

Salary: up to 4 LPA.

As per company standards and candidate experience.

Location: Mohali

Contact HR: Yamanur K - (phone hidden)

[email protected]

📌 Customer Care Executive (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar