Key Responsibilities
Handle patient enquiries through calls, WhatsApp, and other communication channels.
Explain treatment procedures, packages, hospital facilities, and available services.
Coordinate patient appointments, consultations, tests, surgeries, and follow-ups.
Coordinate with doctors, hospitals, insurance teams, and internal operations teams.
Assist patients with documentation and insurance/cashless requirements.
Maintain accurate patient records and regularly update lead and patient status.
Follow up with patients before and after treatment.
Resolve patient queries and ensure a smooth patient experience.
Convert qualified leads into consultations/treatments while maintaining a patient-first approach.
Maintain daily reports, follow-ups, and performance updates.
Preferred Skills
Excellent communication and interpersonal skills.
Hindi and English communication skills.
Positive follow-up and coordination abilities.
Basic knowledge of MS Excel/Google Sheets and CRM.
Customer-service-oriented approach.
Healthcare/hospital/insurance experience will be an advantage.
Qualification & Experience
Graduate in any discipline.
1–3 years of experience in healthcare, hospital, insurance, telecalling, sales, or patient coordination preferred.
Freshers with solid communication skills may also be considered.