Job Description:

Role & Responsibilities:
The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices.

- Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.

- Provide support for video conferencing, telephony, and audio/video equipment.

- Assist in Active Directory administration, Group Policy management, and IT lifecycle management.

- Collaborate with other IT teams to resolve incidents and escalate as necessary.

- Maintain documentation for troubleshooting steps and best practices.

Preferred Candidate Profile / Qualifications:

Required:

- B.Tech / BE / Engineering graduates.





- 13 years of technical support experience.

- Robust knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC OS, mobile devices, networking, video conferencing, and telephony equipment.

Preferred:

- ITIL Certification.

- Microsoft MCITP Certification.

- Experience with Active Directory, Group Policy, Intune, SCCM.

- MAC support experience is an advantage.

- Candidates without certification can also be considered.

Locations (Hyderabad Only):

- Hyderabad (17 positions)

📌 Technical Support (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad