Job Description*

Role & Responsibilities:

- Provide comprehensive technology support across Client Experience spaces (on-site & virtual).

- Support and troubleshoot AV/VC systems, Windows/macOS, laptops, mobile devices, printers.

- Act as primary contact for technology-related issues, ensuring seamless client experiences.

- Setup, test, and monitor AV equipment projectors, microphones, streaming devices, video conferencing systems (Zoom, Teams, Cisco).

- Support pre-event planning sessions and provide live support during client visits/events.

- Troubleshoot network connectivity (Wi-Fi, Ethernet, VPN).

- Perform user account management tasks (password resets, access requests).

- Maintain strict confidentiality and demonstrate professionalism at all times.

- Document incidents, resolutions,



and contribute to knowledge base.

- Collaborate with Client Experience and IT teams across global offices.

Preferred Candidate Profile:

- 3–4 years in technical support / end-user support.

- Solid knowledge of AV equipment, collaboration tools, ServiceNow.

- Excellent communication skills (client-facing role – Communication rating required).

- Flexible to work in rotational shifts & weekends (support for client visits).

- Certifications in AV, ITIL, Networking, Microsoft preferred.

Interview Process*

- Versant Test (cut-off: 57)

- Technical Round

- Manager / Site Lead Round

- AVP/VP Discussion

📌 Client Experience Specialist (Analyst CXO) (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad