Job Description:

We have an immediate opening for Production Support professionals to join our team at Mphasis.
This role requires 24x7 production support with rotational shifts and an in-office work model.

Responsibilities:

- Provide L2/L3 application and production support for enterprise systems.

- Perform incident, problem, and change management following ITIL processes.

- Monitor system performance and resolve production issues quickly.

- Collaborate with development and infrastructure teams for permanent fixes.

- Conduct root cause analysis (RCA) and prepare necessary documentation.

- Handle deployments, configuration changes, and setting maintenance.

- Ensure compliance with SLAs and contribute to service improvement plans.

Technical Skills Required:

- Strong hands-on experience with Java, SQL, and Unix/Linux environments.

- Experience with AutoSys, Control-M, Splunk, and related monitoring tools.

- Familiarity with application servers (WebLogic / Tomcat / JBoss).

- Knowledge of ETL processes and incident management tools like ServiceNow / JIRA.

📌 Production Support (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad