- Provide technical support to customers via phone, email, or chat regarding issues with their AI-powered solutions.
- Troubleshoot complex technical problems using Python programming language and large language models.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall product quality.
- Develop documentation for internal use by other support engineers on troubleshooting procedures and knowledge base.
Job Requirements :
- 5-10 years of experience in a similar role providing technical support for AI-powered products or services.
- Robust understanding of Python programming language and its applications in problem-solving.
- Experience working with large language models such as transformer-based models like BERT or RoBERTa.
📌 Sr Technical Support Engineer (Bengaluru)
🏢 Zinnobyte Solutions
📍 Bengaluru
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