ROLES AND RESPONSIBILITIES:

- Oversee enterprise security systems; detect, respond to, and resolve security incidents.
- Protect company assets with new security strategies, monitoring controls, and ongoing evaluation.
- Perform vulnerability and penetration tests, identifying and defending against threats.
- Configure and support security tools, such as MDM (JumpCloud), firewalls, and anti-virus software.
- Coordinate and implement monthly patching of all devices & VAPT.
- Analyse security requirements, then recommend and implement relevant tools and processes across the organisation.
- Conduct local Security Awareness sessions and phishing susceptibility campaigns.
- Implement and maintain organisational security policies and procedures (ensuring ISO 27001 compliance and recertifications).

Technical Requirements:

- Diagnose, troubleshoot, and mitigate advanced technical issues on operating systems (Windows/macOS), including account setup and network configuration.
- Address user tickets regarding hardware, software, and networking in a timely and accurate fashion.
- Set up devices and assets for new joiners and manage the complete IT asset tracking system.
- Acquire new software and hardware, negotiate service contracts, and maintain strong relationships with vendors and service providers.
- Act as an expert for infrastructure teams in the plan, design, and delivery of IT solutions.
- Customise desktop applications to meet user needs and conduct remote troubleshooting.
- Prioritise and manage several open issues, directing unresolved issues to the appropriate personnel if necessary.
- Ensure excellent technical documentation and knowledge management (creating manuals and logs) for the benefit of internal stakeholders.
- Excellent communication skills and full professional fluency in English:



you'll be a senior face of The Scalers in writing, on calls, and in person

Leadership & Strategy:

- Make strategic decisions and recommendations that significantly impact the IT/Engineering team and the wider organisation and new partnerships.
- Advise senior management on the organisation's cybersecurity status and strategies to improve the reliability of IT systems.
- Closely work with team members to set and monitor KPIs, while also acting as a hands-on individual contributor.
- Train team members to understand and use security protocols and mentor the team toward excellence.

SKILLS AND COMPETENCIES:

- Proven experience as an IT Administrator, Desktop Support Engineer, or Technical Support Engineer.
- 5+ years of proven experience in System Security and Administration, setting up security systems and ensuring company-wide adherence.
- Hands-on experience with advanced troubleshooting for Windows and macOS. Valuable knowledge of current hardware and software across various devices.
- Experience administering SaaS tools (G-Suite, Slack, Notion, KEKA, G-Authenticator, etc.) and working with MDM solutions (specifically JumpCloud, Sophos) & VAPT.
- Good Understanding in Data Protection & Data Security, GDPR
- Excellent presentation, analytical and problem-solving skills. Ability to speak clearly to a non-technical audience about technical problems and provide step-by-step help.

SPECIAL REQUIREMENTS FOR THE ROLE:

- Bachelors or Masters Degree in Information Systems (or a similar technical field) is a huge advantage.
- Additional certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
- Huge advantage if you have worked in a company that is ISO 27001 certified and have an in-depth understanding of ISO standards.
- Ability to work efficiently with cross-functional teams; experience working with an international team is an added advantage.

📌 Mid Information Systems Security Manager (Bengaluru)
🏢 Expian Technologies
📍 Bengaluru