Join iCubes in Udaipur, Rajasthan, as a Customer Support Manager and lead our customer support team in delivering fast, effective, and high-quality customer experiences.

Location: Udaipur, Rajasthan
Job Type: Full time | In-Office
Experience: 4+ years

Role Responsibilities:

- Lead and manage the customer support team and daily operations

- Manage rotational shifts, rosters, and support coverage

- Handle escalations and complex customer queries

- Monitor team performance, support metrics, and service quality

- Drive improvements in support processes, workflows, and customer experience

- Work with CRM/helpdesk platforms such as Zendesk, Freshdesk, Intercom, Zoho Desk, or similar

- Support team hiring, training, coaching, and performance management

Requirements:





- Strong team-handling and leadership experience

- Excellent written and verbal English communication

- Hands-on experience in live chat email support

- Experience managing shift-based teams

- E-commerce, IT, or product support experience preferred

- Voice/calling support experience is a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Manager (Udaipur)
🏢 iCubes.org
📍 Udaipur