- Provide customer support through phone, email, or chat to resolve customer queries and concerns.
- Handle a high volume of calls, emails, and chats in a timely and efficient manner.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-10 years of experience in BPO/Call Centre setting/Any enviroment.
- Excellent communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in using computer applications such as CRM software for data entry and record-keeping purposes.
- Freshers / experience can apply.
📌 Chat Support Executive- International Process (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar
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