Manage the end-to-end order processing workflow, including order entry, tracking, and fulfillment. Ensure orders are processed accurately and efficiently.
Maintain accurate records of sales transactions, customer information, and inventory levels. Regularly update databases to reflect current data.
Provide support to customers by answering inquiries, resolving issues, and ensuring satisfaction. Collaborate with the sales team to address customer concerns.
Generate sales reports and analyze performance metrics. Provide insights to the sales team and management for strategic decision-making.
Act as a liaison between the sales team and other departments, such as finance, logistics, and marketing. Ensure seamless communication and collaboration.
Utilize CRM and sales support tools to manage sales data, track leads, and streamline processes. Train team members on effective tool usage.
Assist in onboarding current sales staff and provide ongoing training on processes and systems. Help create a productive work setting.
Identify areas for process improvement within the sales workflow. Propose solutions to enhance efficiency and effectiveness.

📌 Back Office Sales Vadodara
🏢 Dhruv Engineers
📍 Vadodara