- Work Model : Work from office
- Candidate Expectation
- Total work experience of 12+ years of global HRO delivery.
- Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
- Strong leadership and team-building skills.
- Proficiency in cross-functional collaboration Excellent communication and interpersonal abilities.
- Proficiency in delivery management software and ERP systems.
- Analytical thinking and problem-solving skills.
- Ability to thrive in a agile, constantly evolving environment
- Qualification:
- Any graduate Minimum 15 years education, Bachelor s degree, MBA or equivalent from a reputed institution.
- Preferred candidate Industry Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description:

- The role of a Delivery Head is pivotal in ensuring the successful execution of projects and services.

Key responsibilities include:

- Project Management Oversight: Leading and overseeing multiple projects from initiation to completion, ensuring alignment with strategic goals.
- Resource Allocation: Managing and allocating resources effectively,



optimizing team performance and project outcomes.
- Client Relationship Management: Building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.
- Quality Assurance: Implementing quality control processes to ensure all deliverables meet the highest standards.
- Performance Metrics: Establishing and monitoring KPIs to measure project performance and team productivity.
- Cross Functional Collaboration: Working closely with various departments (sales, marketing, product development) to ensure seamless delivery.
- Team Leadership and Development: Leading, mentoring, and developing the delivery team, fostering a culture of continuous improvement.
- Risk Management: Identifying potential risks and developing mitigation strategies to address them proactively.
- Flexible with Global work timings
- Key skills: HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation"

📌 Senior Manager/AGM/AVP- HRO Delivery (Bengaluru)
🏢 Golden Opportunities
📍 Bengaluru