Experience: 3+ Years

Qualification:
Diploma in Information Technology (IT) OR Graduate in Science
Minimum 3 years of experience in Technical Support, IT Support, Desktop Support, Helpdesk, or Application Support
Positive communication skills in English and Hindi (Speaking, Reading & Writing)
Job Overview

We are looking for experienced and customer-focused Technical Support Professionals to provide onsite application and IT infrastructure support. The selected candidate will be responsible for troubleshooting software applications, authentication issues, network-related problems, and assisting end users in ensuring smooth system operations.
Key Responsibilities
Provide onsite support for software applications and end users.
Troubleshoot application-related issues at the first level.
Resolve Multi-Factor Authentication (MFA) related concerns.
Handle LAN connectivity and multiple network card issues.
Troubleshoot DNS and application URL-related problems.
Support users with remote access and connectivity issues.
Install, configure, and update antivirus software.
Assist users with Digital Signature Certificate (DSC) related queries.




Troubleshoot multi-device enabled hybrid applications.
Coordinate with Helpdesk and technical teams for issue resolution.
Escalate unresolved issues and follow up for timely closure.
Assist users in raising support tickets whenever required.
Maintain daily logs of issues reported, resolved, and escalated.
Ensure proper documentation and status reporting of all support activities.
Required Skills
Solid knowledge of Desktop and Application Support.
Understanding of LAN, DNS, VPN, Remote Access, and Network Troubleshooting.
Experience in Windows Operating Systems and End User Support.
Knowledge of Antivirus Installation and Security Updates.
Positive troubleshooting and analytical skills.
Excellent communication and coordination abilities.
Ability to work independently at client locations.
Preferred Profiles

Candidates currently working as:
Technical Support Engineer
Desktop Support Engineer
IT Support Engineer
Application Support Executive
Helpdesk Executive
System Support Engineer
Network Support Engineer
L1 Support Engineer
IT Executive

📌 Technical Support Engineer Amritsar
🏢 Mbit Computraining
📍 Amritsar