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Process Associate-Voice
India
Job Description
Process Associate-Voice
Noida, Uttar PradeshBengaluru, Karnataka
Job Summary
The Trainee - Voice Ops plays a crucial role in ensuring customer satisfaction through effective communication and service delivery. This entry-level position focuses on handling calls, resolving issues, and participating in training to enhance service quality and operational efficiency.
Key Responsibilities
1. Handle Inbound And Outbound Calls Using Voice Modulation And Accent Skills To Address Customer Inquiries And Provide Accurate Information.
2. Resolve Customer Issues And Complaints Efficiently By Applying Operational Management Techniques, Ensuring High Levels Of Customer Satisfaction.
3. Adhere To Established Processes And Protocols To Maintain High-Quality Customer Service And Sla Compliance.
4. Participate In Training Sessions To Improve Product Knowledge And Communication Skills, Actively Engaging In Self-Directed Learning.
5. Gather Customer Feedback And Suggest Process Improvements To Enhance Service Quality And Operational Effectiveness.
6. Comply With Company Policies And Guidelines, Including Those Related To Confidentiality And Ethical Conduct.
Skill Requirements
1. Basic Knowledge Of Voice And Accent Modulation Techniques.
2. Familiarity With Customer Service Principles And Operations Management.
3. Solid Verbal Communication Skills With A Focus On Clarity And Professionalism.
4. Ability To Engage Effectively With Customers And Team Members.
Other Requirements
1. Optional Certifications In Customer Service Or Voice Training Are Valuable
Information at a Glance
Why HCLTech?
At HCLTech,
you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
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📌 Process Associate-Voice (India)
🏢 HCLTech
📍 India