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Senior Technical Support Specialist

India

Job Description

Senior Technical Support Specialist

Hyderabad, Telangana

Job Summary

ID

Category

Skill / Competency

JD Requirement

Priority

Target Level

Weight

Knock-out

1

Core Backend

Java 8+, Java 17/21 preferred

Strong hands-on Java engineering experience

Mandatory

Proficient

12%

Yes

2

Core Backend

Spring Boot

Excellent working experience

Mandatory

Proficient

12%

Yes

3

API Engineering

REST APIs, exception handling, validation and logging

Robust API design and implementation

Mandatory

Proficient

8%

Yes

4

Engineering Quality

Clean code and design principles

Strong understanding and practical application

Mandatory

Competent

5%

No

5

Microservices

Microservices architecture

Proven experience

Mandatory

Proficient

10%

Yes

6

Microservices

Service decomposition and design

Proven experience

Mandatory

Proficient

5%

No

7

Distributed Systems

Sync/async communication, scalability, resilience and API gateway

Strong understanding

Mandatory

Competent

5%

No

8

Event Streaming

Kafka producer and consumer implementation

Critical hands-on requirement

Critical

Proficient

12%

Yes

9

Event Streaming

Kafka topics, partitions and consumer groups

Good understanding

Critical

Proficient

6%

Yes

10

Event Streaming

Ordering, partitioning, retries, DLQ and idempotency

Hands-on error and duplicate-event handling

Critical

Proficient

5%

Yes

11

CI/CD

Harness or comparable CI/CD tooling

Hands-on experience

Mandatory

Competent

3%

No

12

Infrastructure as Code

Terraform or equivalent IaC

Hands-on experience

Mandatory

Competent

3%

No

13

Containers & Orchestration

Docker and Kubernetes deployments

Understanding and deployment experience

Mandatory

Competent

4%

No

14

Cloud

GCP preferred; AWS/Azure acceptable with willingness to learn

Cloud platform exposure

Mandatory

Competent

3%

No

15

Development Practices

Agile/Scrum delivery

Experience in fast-paced Agile teams

Mandatory

Competent

2%

No

16

Quality Engineering

SonarQube, JUnit and Mockito

Hands-on code quality and unit testing

Mandatory

Competent

2%

No

17

Observability

Logging and monitoring tools

Familiarity

Mandatory

Competent

1%

No

18

Behavioural

Ownership, independence and hands-on delivery

End-to-end ownership with minimal supervision

Critical

Proficient

3%

Yes

19

Behavioural

Problem-solving and proactive learning

Strong problem-solving; learns new platform tools and GCP

Mandatory

Proficient

1%

No

20

Domain

Banking / payments

Good to have

Preferred

Competent

Bonus

No

21

Architecture Patterns

CQRS, Saga and event-driven design patterns

Good-to-have exposure

Preferred

Competent

Bonus

No

22

Processing

High-volume or batch processing

Good-to-have exposure

Preferred

Competent

Bonus

No

Key Responsibilities

ID

Category

Skill / Competency





JD Requirement

Priority

Target Level

Weight

Knock-out

1

Core Backend

Java 8+, Java 17/21 preferred

Strong hands-on Java engineering experience

Mandatory

Proficient

12%

Yes

2

Core Backend

Spring Boot

Excellent working experience

Mandatory

Proficient

12%

Yes

3

API Engineering

REST APIs, exception handling, validation and logging

Robust API design and implementation

Mandatory

Proficient

8%

Yes

4

Engineering Quality

Clean code and design principles

Strong understanding and practical application

Mandatory

Competent

5%

No

5

Microservices

Microservices architecture

Proven experience

Mandatory

Proficient

10%

Yes

6

Microservices

Service decomposition and design

Proven experience

Mandatory

Proficient

5%

No

7

Distributed Systems

Sync/async communication, scalability, resilience and API gateway

Strong understanding

Mandatory

Competent

5%

No

8

Event Streaming

Kafka producer and consumer implementation

Critical hands-on requirement

Critical

Proficient

12%

Yes

9

Event Streaming

Kafka topics, partitions and consumer groups

Good understanding

Critical

Proficient

6%

Yes

10

Event Streaming

Ordering, partitioning, retries, DLQ and idempotency

Hands-on error and duplicate-event handling

Critical

Proficient

5%

Yes

11

CI/CD

Harness or comparable CI/CD tooling

Hands-on experience

Mandatory

Competent

3%

No

12

Infrastructure as Code

Terraform or equivalent IaC

Hands-on experience

Mandatory

Competent

3%

No

13

Containers & Orchestration

Docker and Kubernetes deployments

Understanding and deployment experience

Mandatory

Competent

4%

No

14

Cloud

GCP preferred; AWS/Azure acceptable with willingness to learn

Cloud platform exposure

Mandatory

Competent

3%

No

15

Development Practices

Agile/Scrum delivery

Experience in fast-paced Agile teams

Mandatory

Competent

2%

No

16

Quality Engineering

SonarQube, JUnit and Mockito

Hands-on code quality and unit testing

Mandatory

Competent

2%

No

17

Observability

Logging and monitoring tools

Familiarity

Mandatory

Competent

1%

No

18

Behavioural

Ownership, independence and hands-on delivery

End-to-end ownership with minimal supervision

Critical

Proficient

3%

Yes

19

Behavioural

Problem-solving and proactive learning

Strong problem-solving; learns recent platform tools and GCP

Mandatory

Proficient

1%

No

20

Domain

Banking / payments

Good to have

Preferred

Competent

Bonus

No

21

Architecture Patterns

CQRS, Saga and event-driven design patterns

Good-to-have exposure

Preferred

Competent

Bonus

No

22

Processing

High-volume or batch processing

Good-to-have exposure

Preferred

Competent

Bonus

No

Skill Requirements

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.





HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Senior Technical Support Specialist (India)
🏢 HCLTech
📍 India