Key Responsibilities
Provide L2/L3 production support for web access management and IAM services.
Troubleshoot issues related to SSO, federation, MFA, access policies, and authentication flows.
Support and maintain PingFederate, PingAccess, and Ping MFA platforms.
Assist with Ping DaVinci workflows where applicable.
Investigate login failures, certificate issues, token errors, policy failures, and application access problems.
Analyze logs, SAML/OIDC/OAuth transactions, HTTP headers, and authentication events.
Support IAM platforms hosted in AWS environments, including operational awareness of EKS/Kubernetes deployments.
Perform routine configuration updates, service checks, patch coordination, and operational maintenance.
Work with application, cloud, infrastructure, and security teams to resolve incidents and service requests.
Document known issues, SOPs, runbooks, and resolution steps.
Participate in incident response, change support, and on-call rotations as required.




Preparing client reports and representations

Required Skills
Hands-on support experience with PingFederate, PingAccess, and Ping MFA.
Positive understanding of SAML, OAuth 2.0, OpenID Connect, and SSO troubleshooting.
Knowledge of AWS cloud environment and support exposure to Kubernetes / Amazon EKS.
Solid understanding of web access concepts such as sessions, cookies, reverse proxies, SSL certificates, and authentication flows.
Experience analyzing application logs, browser traces, and access issues in production environments.
Familiarity with LDAP, Active Directory, REST APIs, and identity integrations.
Working knowledge of incident, change, and problem management processes.
Basic scripting or automation knowledge.
Solid communication and documentation skills.

📌 Production And Support Engineer Hyderabad
🏢 Infinite
📍 Hyderabad