Experience: 46 Years

Key Responsibilities:
Manage CRM data and ensure accuracy of customer records.
Prepare daily, weekly and monthly MIS reports and dashboards.
Track customer complaints, requests, TAT and pending activities.
Monitor booking, payment, documentation and possession-related data.
Coordinate with Sales, CRM, Finance, Legal and Projects teams for data reconciliation.
Track customer lifecycle and CRM performance metrics.
Identify data discrepancies and ensure timely correction.
Prepare management reports, analytics and ad-hoc MIS.
Maintain Excel trackers and CRM databases with proper documentation.
Support management with data analysis and actionable insights.

Required Skills:
Advanced MS Excel – Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, dashboards.
Hands-on experience with CRM/ERP systems.
Robust MIS, data analysis and reporting skills.
Valuable coordination and follow-up skills.
High attention to detail and accuracy.

📌 Mis Executive Noida
🏢 CRC Group
📍 Noida