Job Description – Technical Call / Chat Support Executive
Position: Technical Call & Chat Support Executive
Department: Technical Support
Location: Nagpur
Employment Type: Full time
Experience: 1–2 years in Technical Support / Customer Support / Call & Chat Support
About the Role
We are looking for a Technical Call & Chat Support Executive to handle customer queries through calls and chat, troubleshoot technical issues, and ensure timely resolution of customer concerns.
Key Responsibilities
Handle inbound and outbound customer calls related to technical and product-related issues.
Provide chat support and respond to customer queries professionally.
Understand and troubleshoot issues related to software, billing, POS, inventory, and other product features.
Guide customers step-by-step to resolve basic technical issues.
Escalate complex or unresolved issues to the Technical/Development Team.
Maintain proper records of customer complaints, queries, and resolutions.
Follow up with customers to ensure issues are resolved satisfactorily.
Maintain valuable response time and customer satisfaction.
Coordinate with internal teams for issue resolution.
Prepare and submit daily support/DSR reports as required.
Required Skills
Good communication skills in English and Hindi/Marathi.
Strong customer-handling and problem-solving skills.
Basic understanding of software applications and troubleshooting.
Comfortable handling both calls and chat support.
Good typing and computer skills.
Ability to understand customer issues and explain solutions clearly.
Patience and a customer-focused approach.
Ability to work in a team and handle multiple queries.
Qualification
Graduate in any discipline.
Diploma/degree in Computer/IT will be an added advantage.
Preferred Experience
Experience in any of the following will be an advantage:
Technical Support
Software Support
POS/Billing Software Support
Customer Support
Call Centre / Chat Support
SaaS/Product Support
Working Schedule
Monday to Saturday | Full time
Salary
₹15,000 – ₹25,000 per month, depending on experience and interview performance.
Location: Nagpur
Immediate joiners / candidates with short notice periods will be preferred.