Key Responsibilities:
Build and maintain robust client relationships to ensure long-term engagement and customer satisfaction.
Understand client requirements and recommend suitable company products and services aligned with their needs.
Manage end-to-end client onboarding, including documentation, verification and KYC compliance.
Address customer queries, complaints, and service-related issues promptly to ensure a positive client experience.
Cross-sell and upsell products based on customer profiles and needs.
Maintain regular follow-ups with clients to provide service updates, share current product information and strengthen engagement.
Coordinate with internal departments to ensure seamless service delivery and timely resolution of client requests.
Achieve monthly targets related to client acquisition, revenue generation and client retention.