Job Title: Complaint Handler / Customer Complaint Executive

Key Responsibilities:
Receive and handle customer complaints via phone, email, or chat.
Investigate issues and coordinate with internal departments for resolution.
Provide timely updates to customers regarding complaint status.
Maintain accurate complaint records in the CRM or complaint management system.
Ensure complaints are resolved within the company's service-level agreements (SLAs).
Escalate unresolved or critical issues to the appropriate team.
Analyze complaint trends and recommend process improvements.
Maintain a skilled, empathetic, and customer-focused approach.

Required Skills:
Solid verbal and written communication.
Excellent problem-solving and conflict-resolution abilities.
Customer service orientation.
Positive knowledge of MS Office and CRM software.
Ability to work under pressure and meet deadlines.
Attention to detail and documentation skills.

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement
Internet reimbursement
Paid sick time

Work Location: In person

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