Function: Integrated Facility Management / Operations
Reporting To: COO
Location: Pune
Experience: 18+ Years
Employment Type: Full-Time

Role Overview

We are looking for an experienced Regional Head – Operations to lead multi-site facility management operations across the assigned region. The role will be responsible for operational excellence, client management, workforce deployment, P&L;, compliance, service quality and team leadership.

Key Responsibilities
Lead end-to-end IFM operations across multiple client locations.
Drive service delivery, SLA/KPI achievement and operational excellence.
Manage key client relationships, governance reviews and escalations.
Plan and optimize manpower deployment, productivity, retention and workforce costs.
Oversee housekeeping, security, technical/engineering, HVAC, MEP, landscaping, pest control, waste management and other FM services.
Own regional budgets, cost control, profitability and operational P&L.;
Ensure statutory, safety, compliance and contractual requirements are met.
Drive audits, SOPs, process improvement and service quality.




Lead and develop Regional/Area Operations Managers, Facility Managers and site teams.
Use MIS, dashboards and operational data to drive performance.
Support contract renewals, client retention and business expansion.

Key KPIs

Client satisfaction | SLA/KPI achievement | Revenue & profitability | Gross margin | Manpower productivity | Cost optimization | Compliance & safety | Attrition | Escalation closure | Contract retention & expansion

Candidate Profile
Bachelor's degree; FM/Operations certification is an advantage.
18+ years of experience in Facility Management / IFM / Operations.
10+ years of experience in regional, multi-site or senior operations leadership.
Solid experience in managing large teams, multiple client locations, budgets, SLAs and P&L.;
Robust client management, commercial acumen and leadership skills.
Experience across Corporate / Industrial / IT / Manufacturing / Healthcare / Retail settings is preferred.

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 Regional Head – Operations Facility Pune
🏢 Corpxcel Consulting
📍 Pune