Responsible for managing day-to-day service operations at the branch, ensuring smooth coordination of all incoming service calls and assigning them efficiently to available engineers.
Maintains updated records of all ongoing and completed service calls and ensures timely submission of daily, weekly, and monthly reports to the management.
Participates in regular review meetings and provides inputs on service performance and process improvements.
Monitors service call progress and ensure timely completion and closure of each job in line with the company’s SLA and quality standards.
Acts as the central point of communication between customers, technicians, and the head office for all service-related issues and escalations.
Supervises the technical team, providing guidance, support,



and troubleshooting assistance to ensure accurate diagnosis and repairs.
Manages inventory of tools, spare parts, and consumables at the branch, ensuring availability of required materials for uninterrupted service delivery.
Handles customer complaint calls in a qualified manner, ensuring high levels of satisfaction and prompt resolution of concerns.

Preferred Qualifications and Skills
Experience in managing service operations, preferably for a laptop/desktop service center.
Solid coordination skills.
Technical background (Diploma or Degree).
Positive analytical and problem-solving skills.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Branch Service Coordinator Kasaragod
🏢 Petra Infoserv
📍 Kasaragod