Job Description – Customer Service Desk (Retail Store)

Candidates with experience in retail stores, supermarkets, grocery stores, gourmet stores, hospitality, or customer service will be preferred.

Position: Customer Service Desk – Team Member
Department: Customer Service
Location: [Location]
Experience: 1–2 Years
Qualification: 10th / 12th Pass or equivalent
Industry: Retail / Grocery / Gourmet Retail

Job Responsibilities
Greet customers and provide courteous and qualified assistance.
Handle customer queries, requests, feedback, and complaints.
Assist customers with product information, store facilities, and services.
Handle returns, exchanges, and customer issues as per company policy.
Manage customer calls and provide accurate information.
Coordinate with different departments to resolve customer concerns.
Maintain proper records of customer complaints and feedback.
Support membership, loyalty programs,



and promotional activities.
Ensure the Customer Service Desk is clean, organized, and well-maintained.
Escalate unresolved customer issues to the Department Manager.
Follow company policies, SOPs, and customer service standards.

Skills Required
Positive communication and interpersonal skills.
Pleasant personality and customer-focused approach.
Good problem-solving and coordination skills.
Basic computer knowledge.
Ability to handle customers professionally.
Positive attitude and willingness to learn.

Preferred

Candidates with experience in retail stores, supermarkets, grocery stores, gourmet stores, hospitality, or customer service will be preferred.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Service Desk Hyderabad
🏢 Food Square
📍 Hyderabad