JOB DESCRIPTION

Team Leader – Telecalling / Call Center

Department: Customer Service
Location: Nagpur
Employment Type: Full time
Experience: 5–8 Years
Industry: Hospitality / Resort

Job Summary

We are looking for an experienced and result-oriented Team Leader – Telecalling to supervise the telecalling team, monitor daily operations, ensure achievement of calling and conversion targets, and maintain high standards of customer service.

Key Responsibilities
Lead, supervise, and motivate the Telecalling / Call Center team.
Allocate daily calling targets and leads to team members.
Monitor inbound and outbound calls and ensure proper customer handling.
Track daily calls, leads, follow-ups, conversions, and bookings.
Ensure timely follow-up with prospective customers.
Guide team members in handling customer queries, objections, and complaints.
Monitor individual and team performance against assigned targets.
Conduct regular team briefings and performance reviews.
Identify performance gaps and provide coaching and training.
Coordinate with Sales, Reservations, Marketing, and Operations teams.




Ensure all customer and lead information is accurately updated in the CRM.
Prepare and submit daily, weekly, and monthly performance reports.
Escalate important customer issues to the reporting manager.
Ensure qualified communication and service standards are maintained.
Support the team in achieving revenue and booking targets.
Develop effective calling and follow-up strategies to improve conversion.
Maintain discipline, attendance, and productivity within the team.

Qualification & Experience
Graduate in any discipline preferred.
5–8 years of experience in telecalling, BPO, call center, inside sales, customer service, or hospitality.
Prior experience managing a telecalling/sales team will be preferred.
Hospitality, resort, travel, or hotel industry experience will be an advantage.

Preferred Candidate

A confident and energetic team leader who can manage people, drive calling activity, improve lead conversion, and maintain excellent customer service standards.

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages:
Cell phone reimbursement

Work Location: In person

📌 Team Leader Telecalling Nagpur
🏢 Olive Infra Resorts
📍 Nagpur