Job Summary

We are looking for a Logistics Coordinator to coordinate and manage day-to-day logistics operations, communicate with customers, drivers, transporters, and internal teams, and ensure shipments are delivered smoothly and on time.

The role involves regular calling, coordination, follow-ups, tracking shipments, and maintaining records.

Key Responsibilities
Coordinate with drivers, transporters, customers, and vendors regarding shipments and deliveries.
Make outbound and receive inbound calls for shipment updates, delivery coordination, and follow-ups.
Track shipments and provide timely updates regarding delivery status.
Coordinate pickup and delivery schedules.
Follow up with drivers and transportation partners to ensure timely movement of shipments.
Handle delays, delivery issues, cancellations, and other operational queries.
Maintain accurate records of shipments, calls, delivery status, and follow-ups.
Communicate any delays or operational issues to the concerned team.
Coordinate with internal departments to resolve logistics-related issues.
Ensure proper documentation and timely updating of logistics information.
Maintain professional communication with customers and business partners.
Meet daily productivity, calling, follow-ups.

Required Skills




Valuable verbal communication skills.
Valuable English communication.
Comfortable making outbound calls and handling inbound calls.
Good follow-up and coordination skills.
Basic knowledge of MS Excel and computer operations.
Ability to multitask and manage multiple shipments/queries.
Valuable problem-solving and time-management skills.
Ability to work under pressure and meet targets.
Customer-service-oriented approach.

Eligibility
12th pass.
Candidates with experience in logistics and transportation will be an advantage.

Key Performance Indicators (KPIs)
Number of calls handled/made.
Follow-up completion rate.
Shipment tracking accuracy.
On-time delivery coordination.
Issue resolution time.
Customer satisfaction.
Data accuracy and timely updates.
Daily productivity and attendance.

Working Environment

This is primarily a desk-based/calling and coordination role. The candidate will regularly communicate with customers, drivers, transporters, and internal teams through phone calls, email, and other communication channels.

Pay: Up to ₹30,000.00 per month

Benefits:
Commuter assistance
Leave encashment
Provident Fund

Work Location: In person

📌 Logistics Coordinator Sahibzada Ajit Singh Nagar (India)
🏢 SkyOS BPO Private
📍 India