Job Responsibilities
Manage the calling system/dialer.
Create and manage employee login IDs.
Give call access to employees.
Check whether the dialer is working properly.
Monitor employee call status.
Add or remove users from the calling system.
Solve basic calling system problems.
Check call reports and records.
Support employees when they have calling issues.
Coordinate with the technical team if there is a major problem.
Maintain basic records of users and systems.