Customer Care Executive

Job Type: Full time
Experience: 6 Months–5 Years

Job Summary

We are looking for a Customer Care Executive to handle customer queries, provide accurate information, resolve concerns, and maintain a positive customer experience.

The ideal candidate should have good communication skills, patience, discipline, and a skilled approach to customer service.

Key Responsibilities
Handle customer calls, queries, and service requests.
Understand customer concerns and provide appropriate solutions.
Provide accurate information about products, services, and processes.
Handle customer complaints professionally and politely.
Follow up with customers when required.
Maintain records of customer interactions and follow-ups.
Coordinate with internal teams to resolve customer issues.
Ensure timely responses to customer queries.
Follow company policies, processes, and service standards.




Complete assigned tasks within the required timelines.

Requirements
Graduation is mandatory.
6 Months–5 Years of experience in Customer Care, Customer Service, BPO, Telecalling, or a similar role.
Good communication skills in Bengali and Assamese.
Hindi and English communication skills will be an advantage.
Valuable listening and problem-solving skills.
Skilled and polite communication style.
Disciplined, punctual, and responsible.
Ability to handle multiple customer queries efficiently.
Basic computer knowledge and familiarity with email and MS Office.
Ability to work effectively in a team and follow established processes.

Pay: ₹25,000.00 - ₹28,000.00 per month

Perks:
Paid sick time
Paid time off

Work Location: In person

📌 Customer Care Executive Ambattur (India)
🏢 NCS Consultancy
📍 India