We are looking for a strategic, data-driven, and customer-focused CRM Manager to manage customer relationships, optimize lead journeys, and drive stronger engagement, retention, and conversions.

Key Responsibilities:
Develop and manage CRM strategies to improve customer engagement and conversions.

Oversee the complete lead lifecycle* from inquiry to conversion and retention.
Maintain accurate customer and lead data across CRM platforms.
Monitor lead movement, follow-ups, conversion rates, and team performance.

Create and analyze CRM reports, dashboards, and performance MIS.

Identify lead gaps and implement strategies to improve response and conversion rates.
Coordinate with sales, admissions, marketing, and other teams for seamless lead management.
Develop customer communication and follow-up processes to improve engagement.
Ensure timely updates, data accuracy, and effective utilization of the CRM system.





Analyze customer behavior and CRM data to identify growth and retention opportunities.

Ideal Candidate:
3+ years of experience in CRM, Customer Relationship Management, Sales Operations, EdTech, Education, or a related industry.

Solid understanding of CRM platforms, lead management, and sales funnels.
Excellent analytical, communication, and team coordination skills.

Solid knowledge of MIS, Excel, dashboards, and CRM reporting.
Ability to manage large volumes of leads and customer data.
Result-oriented mindset with strong attention to detail and process optimization skills.

Location: Current Delhi

Experience: 3+ Years

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Crm Manager Jhandewalan
🏢 Excel Group Private
📍 Jhandewalan