The Grand Sona is looking for enthusiastic and customer-focused Front Office Guest Service Associates (GSA) to provide exceptional guest service and create memorable guest experiences.

Key Responsibilities
Welcome and assist guests during check-in and check-out.
Handle reservations, room allocations, and guest inquiries.
Respond to guest requests promptly and professionally.
Coordinate with Housekeeping and other departments to ensure guest satisfaction.
Handle guest complaints courteously and resolve them efficiently.
Maintain accurate guest records and billing.
Follow hotel SOPs and maintain grooming standards.
Operate IDS software for bookings and billing

Requirements
Graduate or Diploma in Hotel Management preferred.
Minimum 1–3 years of experience in Front Office operations.
Valuable communication skills in English and Hindi.
Basic knowledge of hotel PMS software is preferred.
Pleasant personality with excellent customer service skills.

Salary & Advantages
Salary: As per experience and company standards.
Food & Accommodation provided (as per company policy).
Uniform provided.
Growth opportunities in a professional work setting.

Work Location: In person

📌 Front Office Gsa/supervisor Deoghar
🏢 THE GRAND SONA
📍 Deoghar