Key Responsibilities:
Monitor the quality of inbound and outbound calls.
Evaluate communication quality and customer experience Provide feedback and highlight strengths & identify areas for improvement.
Prepare weekly/ monthly reports for sales leadership & recommend updates to scripts/ workflow.
Conduct training sessions for current employees Provide ongoing training, coaching & refresher sessions to improve call quality and performance.
Requirements:
1–2 years of experience in sales analysis/ call audit Robust listening and communication skills.
Valuable command over Excel / Google Sheets Basic understanding of UPSC Ability to identify gaps and suggest actionable improvements Laptop is mandatory.