Position - Support Executive

Department - Customer Support & Operations

Job Summary

The Support Executive will be responsible for handling customer support requests, raising complaint tickets with the respective ISP/vendor, coordinating with vendors until resolution, and ensuring timely updates to customers. The role requires excellent communication skills, follow-up abilities, and systematic ticket management.

Key Responsibilities
Receive complaints from customers via phone, WhatsApp, email, or support portal.
Log every complaint accurately into the CRM/Ticketing System.
Identify the respective vendor responsible for the customer’s internet connection.
Raise complaint tickets with the concerned vendor.
Coordinate continuously with vendors until the issue is resolved.
Keep customers informed about ticket status, expected resolution time, and progress.




Escalate delayed or critical cases to senior management.
Verify service restoration with the customer before closing the ticket.
Maintain proper records of all complaints, follow-ups, and closures.
Prepare daily and monthly complaint reports.

Required Skills
Excellent verbal and written communication.
Good follow-up and coordination skills.
Ability to work under pressure.
Basic knowledge of internet connectivity and networking (preferred).
Positive computer skills (MS Excel, Email, CRM).
Robust organizational skills.
Professional telephone etiquette.

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:
Cell phone reimbursement
Versatile schedule
Life insurance

Work Location: In person

📌 Customer Support Executive – Broadband Operations Dombivli
🏢 INTERNET MUMBAI
📍 Dombivli