Position: Reservations & Front Office Executive

Department: Front Office / Reservations
Location: Pixotell Azzure Hotel, Panchgani

Key Responsibilities
Handle room reservations through phone, WhatsApp, email and online booking channels.
Respond promptly to guest enquiries and convert enquiries into confirmed bookings.
Manage booking modifications, cancellations and payment follow-ups.
Maintain accurate reservations and guest details in the hotel PMS.
Handle guest check-ins and check-outs smoothly.
Welcome guests professionally and provide excellent guest relations throughout their stay.
Coordinate with housekeeping, restaurant and other departments for guest requirements.
Handle guest requests, complaints and special arrangements efficiently.
Promote hotel facilities, packages and additional services.
Maintain front-office records, cash/payment details and daily reports.
Ensure the reception/front desk remains professional, organised and guest-ready.

Candidate Requirements
Good spoken and written English is mandatory.
Previous hotel reservations/front-office experience is required.




Strong communication and guest-handling skills.
Good sales and booking-conversion ability.
Basic knowledge of hotel PMS/OTA platforms will be an advantage.
Well-groomed, disciplined and presentable.
Comfortable working rotational 12 Hour shifts.
Positive attitude with a robust focus on guest satisfaction.

Benefits
Salary as mentioned
Food provided
Accommodation provided
Performance incentives
Provident Fund as applicable
Career growth opportunities

We are looking for a confident, guest-focused skilled who can efficiently handle both reservations and front-office operations while delivering a premium guest experience.

We are looking for a confident, guest-focused qualified who can efficiently handle both reservations / Sales and front-office operations while delivering a premium guest experience.

Pay: ₹30,000.00 per month

Advantages:
Food provided

Experience:
Front Office & Reservations: 1 year (Preferred)

Language:
Fluent English (Preferred)

Work Location: In person

📌 Reservations & Front Office Executive Panchgani
🏢 Pixotell Hospitality
📍 Panchgani