Key Responsibilities
Provide first-level IT support to employees for hardware, software, and network-related issues.
Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
Install, configure, and maintain operating systems, software applications, and updates.
Set up computers, email accounts, user profiles, and other IT resources for new employees.
Troubleshoot issues related to LAN, Wi-Fi, VPN, internet connectivity, and basic networking.
Manage user access, passwords, and permissions as per company policies.
Maintain records of IT assets, hardware, software licenses, and equipment.
Monitor and resolve IT support tickets within defined timelines.
Coordinate with external vendors/service providers for hardware, software, internet, and other technical issues.
Perform regular system maintenance, backups, antivirus updates, and security checks.
Ensure compliance with company IT policies and basic cybersecurity practices.
Maintain proper documentation of recurring issues and their resolutions.




Provide technical support during meetings, presentations, and other company events when required.

Required Skills & Qualifications
Bachelor's/Diploma in IT, Computer Science, or a related field preferred.
1–3 years of experience in IT support or a similar role.
Positive knowledge of Windows operating systems, MS Office, hardware, and basic networking.
Troubleshooting skills for desktops, laptops, printers, and peripherals.
Basic understanding of LAN, Wi-Fi, TCP/IP, VPN, and network troubleshooting.
Familiarity with antivirus, system updates, and IT security practices.
Valuable communication and interpersonal skills.
Robust problem-solving ability and a customer-service-oriented approach.
Ability to manage multiple support requests and prioritize tasks effectively.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 It Support Engineer Mumbai
🏢 Workforce Connect
📍 Mumbai