Answer incoming calls from patients, attendants, and visitors in a timely and skilled manner.
Schedule, reschedule, and cancel appointments for doctors and diagnostic services.
Provide accurate information regarding hospital services, doctors' availability, timings, procedures, and billing inquiries.
Handle patient complaints and escalate issues to the appropriate department when required.
Make outbound calls for appointment confirmations, follow-ups, patient feedback, and health campaigns.
Maintain accurate records of calls, appointments, and patient interactions in the Hospital Information System (HIS) .
Coordinate with clinical and non-clinical departments to resolve patient concerns.
Ensure compliance with hospital policies, patient confidentiality, and data privacy standards.
Achieve assigned productivity, quality, and patient satisfaction targets.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Health insurance
Life insurance
Paid time off
Provident Fund

Work Location: In person

📌 Call Center Executive Basavanagudi (India)
🏢 Sri Shankara Cancer Hospital & Research Centre
📍 India