Job Description – CRM Executive

Company Name: Swain Aluminium Pvt. Ltd.
Position: CRM Executive
Location: Near Esplanade, Rasulgarh, Bhubaneswar, Odisha
Salary: ₹13,000 – ₹18,000 per month
Qualification: BBA / MBA
Experience: 0–2 years preferred
Number of Positions: 1

Job Responsibilities
Handle customer queries, complaints, and requests professionally.
Maintain regular communication with customers and clients.
Manage customer records and update CRM databases.
Follow up with customers regarding enquiries, orders, and services.
Coordinate with the sales and other internal teams to resolve customer issues.
Maintain customer feedback and prepare regular reports.
Build and maintain strong relationships with customers.
Ensure timely follow-up and customer satisfaction.
Assist in preparing customer-related documents and reports.





Required Skills
Good communication and interpersonal skills.
Strong customer-handling and follow-up skills.
Basic knowledge of MS Office and CRM software.
Positive organizational and time-management skills.
Positive attitude and ability to work in a team.
Valuable command of English and Hindi/Odia will be preferred.

Preferred Candidate

Candidates with a BBA/MBA qualification and good communication skills are preferred. Freshers with a strong willingness to learn may also apply.

Pay: ₹11,117.47 - ₹18,831.50 per month

Benefits:
Commuter assistance
Versatile schedule
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Executive Crm Bhubaneswar
🏢 Swain Aluminium
📍 Bhubaneswar