Role

Sits between product and the user. When product flags a cohort stuck in a funnel, this role calls them, resolves the issue live so they can proceed, and turns patterns across calls into explicit, product-language feedback — not raw complaints. Requires familiarity with app flows, emotional steadiness with frustrated users, and the ability to read past what users say to what's actually broken.

Core Responsibilities
Call flagged users; diagnose and resolve their issue live so they can complete the flow.
Learn app flows and funnels well enough to troubleshoot without escalating.
Turn recurring patterns across calls into product-language feedback (e.g., "users don't associate 'Scan and Pay' with QR payment," not "users are confused").
Flag urgent or systemic issues immediately, not just in scheduled reviews.




Maintain a easy log of calls, issues, and resolutions.

Who Fits the Bill
Comfortable calling users daily; calm with frustrated callers, doesn't take it personally.
Reads between the lines to find the real issue, not just the stated complaint.
Curious about product; willing to learn flows deeply.
Translates anecdotes into actionable feedback; robust written and verbal communication.
1–3 years' experience; background in support, telecalling, or user research is a plus.
Comfortable with Excel for logging calls and spotting patterns.

Pay: ₹302,204.65 - ₹420,000.00 per year

Work Location: In person

📌 Product Support Specialist Calling Gurugram
🏢 SalarySe
📍 Gurugram