27 Sep
|
Aditya Birla Group
|
India
27 Sep
Aditya Birla Group
India
Designation: Assistant Manager
Location: India Madhya Pradesh ABHI- Ratlam
Organization: Financial Services
Job Description:
Key Responsibilities:
Customer Satisfaction: Implement strategies and initiatives to enhance customer satisfaction levels, promptly address customer concerns, and ensure timely resolution of issues.
Process Improvement: Identify areas for improvement in customer service processes and develop and implement solutions to streamline operations, reduce errors, and increase efficiency.
Relationship Management: Build solid relationships with policyholders, brokers, and other stakeholders to understand their needs and concerns, address their queries, and maintain a high level of customer engagement
Escalation Management: Handle escalated customer issues or complaints, working closely with the team to find appropriate solutions and ensure timely resolution.
📌 Branch Ops Ratlam Madhya Pradesh (India)
🏢 Aditya Birla Group
📍 India