Role & responsibilities
BMC : Remedy ITSM expertise
Extensive experience on working on Remedy workflows like Activelink Filters escalation etc.
Experience on Application maintenance and Admin configuration like profile/User, server group ranking etc.
Experience on Remedy API and Remedy plugin implementation
Experience on multiple application integration on to Remedy.
Experience on CMDB and resolve any issues related to CMDB
Experience on developing integrations on Atrium integrator
Experience in Atrium Orchestrator development/ support
Experience of Helix SAAS setting
Remedy migration onto Helix SAAS
Experience of integrating multiple third-party applications to Remedy using Atrium Orchestrato
Remedy / Helix ITSM certification.

Preferred candidate profile

Administer and maintain BMC Remedy ITSM applications.

Manage users, roles, permissions, server groups, and configurations.





Develop and support Remedy workflows (Active Links, Filters, Escalations, Forms).

Perform application maintenance, troubleshooting, and performance tuning.

Develop and support Remedy API and custom plugin integrations.

Integrate Remedy with third-party applications and enterprise systems.

Manage and resolve CMDB-related issues, reconciliation, and data quality.

Develop ETL jobs using Atrium Integrator for CMDB data loads.

Develop and support automation workflows using Atrium Orchestrator.

Support incident, change, and service request process enhancements.

Administer and support BMC Helix SaaS settings.

Participate in Remedy to Helix SaaS migration activities.

Work with business and support teams to deliver enhancements and issue resolutions.

📌 Bmc Remedy Administrator Chennai
🏢 Tata Consultancy Services
📍 Chennai