Role & responsibilities
Handle inbound and outbound calls from patients.
Schedule, reschedule, and confirm appointments for consultations and surgeries.
Provide information regarding hospital services, doctors, locations, and operating hours.
Address patient queries and concerns in a skilled and courteous manner.
Conduct appointment reminders and follow-up calls.
Coordinate with hospital departments to ensure timely resolution of patient requests.
Maintain accurate patient records and update information in the hospital management system.
Support patient satisfaction initiatives and service recovery activities.

Preferred candidate profile
Graduation Mandatory
Excellent verbal communication skills in English
Preferred: Candidates who can speak at least one of the following additional languages Tamil, Telugu, Kannada, Hindi, Malayalam or Marathi.
Solid customer service orientation and patient-centric approach
Ability to handle high call volumes efficiently.
Willingness to work in rotational shifts between 7:00 AM and 9:00 PM

📌 Voice Support Executive Bengaluru (India)
🏢 Dr Agarwals Eye Hospital
📍 India