Roles and Responsibilities:
Install, configure, and maintain trading software on client servers, ensuring minimal downtime and maximum performance
Monitor, troubleshoot, and resolve server performance issues to ensure system stability and reliability
Provide technical support to clients via multiple channels (phone, email, ticketing systems), ensuring timely resolution of all queries
Analyse system and application logs to detect issues, identify trends, and implement solutions
Diagnose and resolve OS-level issues (e.g., buffer settings, kernel issues) and apply patches as needed
Deploy recent versions of application software, ensuring compatibility and optimal performance in production environments
Use diagnostic tools (Tcpdump, telnet, netstat) to troubleshoot and resolve issues related to networking, hardware, and system configurations
Collaborate with development and QA teams to identify and resolve software bugs and optimize software functionality
Maintain up-to-date documentation on technical procedures, system configurations, and support- FAQs
Assist in the development of automation scripts for routine maintenance task




Participate in disaster recovery and business continuity planning, including backups, failover strategies, and risk mitigation

Key Qualities and Skills:
Strong technical aptitude with a structured and logical thought process
Excellent problem-solving skills, with the ability to deep-dive into complex issues and come up with creative solutions
Ability to work under pressure, meet tight deadlines, and manage competing priorities effectively
Robust knowledge of networking concepts such as Unicast, Broadcast, and Multicast
Proficient understanding of networking protocols (TCP, UDP, IGMP, ICMP) and their applications
Basic shell scripting knowledge to automate routine tasks and configurations
Familiarity with DevOps tools and technologies such as Docker, Git, Kubernetes (K8s), and Kafka is a plus
Prior experience with trading platforms, exchanges, or financial systems will be considered an added advantage
Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.

📌 Technical Support Executive Noida
🏢 uTrade Solutions
📍 Noida