To coordinate with all the branches and meet the customer service requirements.
Key Responsibilities :
Coordinate with customers for the installation at their site and regular training.
Understand the customer requirements
Obtain feedback from the customer
Maintain Participant list
Knowledge of customers and regular issues
Major trouble shooting at site.
Register complaints immediately and allocation of Complaint number.
On time Updatation customer complaint register.
MOM signed off by customer.
Updation of complaint status in complaint register and feedback to customer on status based on MOM.
Sound product knowledge & Communication skill
Conducting customer service survey.
Identify customer and carry out plant survey as per plan.
Competition seal conversion and / or seal upgrade from single to double OR double wet running to ECS, 2015 BG promotion.
Organizing Service Blitz to compile and update on product installations.
Knowledge on competitor products analytical skill