Key Responsibilities:
Design, customise and maintain Zoho CRM, Zoho Desk, Zoho Analytics and Zoho Social modules, layouts, workflows, Blueprints, validation rules and automation.
Develop business logic and automation.
Build and maintain REST API, webhooks, and third-party integrations with systems such as Shopify, Wondersoft, VetBuddy, Ozonetel and AWS-based services.
Implement customer, lead and ticket workflows, including Recent Customer Lead and Existing Customer Ticket journeys.
Work on CRM data migration, data mapping, validation and duplicate management.
Build reports and dashboards using Zoho CRM and Zoho Analytics.
Support telephony integration, including call logging, caller identification, recording and call disposition workflows.
Troubleshoot integration and CRM issues and provide ongoing production support.




Translate business requirements into scalable and maintainable Zoho solutions.
Maintain technical documentation and ensure proper testing before production deployment.

Skills Required:
3- 6 years of hands-on Zoho CRM development experience.
Robust experience with Zoho CRM customisation and automation.
Positive understanding of REST APIs, JSON, webhooks and API authentication.
Experience with Zoho Desk and CRM integrations.
Experience with data migration and CRM data modelling.
Ability to independently analyze requirements, design solutions, and implement them.
Experience with Zoho Analytics, Sales IQ/Zobot.

📌 Zoho Developer New Delhi
🏢 Cosmo Films
📍 New Delhi