We are looking for an experienced Manager Onboarding Admin to manage a team and oversee end-to-end employee onboarding operations, ensuring timely, accurate and compliant service delivery.
Key Responsibilities
Manage end-to-end employee onboarding including documentation, background verification and pre-employment activities.
Lead, coach and develop the Onboarding / HR Operations team.
Monitor SLA, KPI, productivity and quality metrics.
Handle employee/manager queries and escalations.
Drive process improvement, workflow optimization and operational efficiency.
Work with HR, TA, HRIS and other stakeholders across functions/time zones.
Support reporting, analytics, process controls and automation initiatives.
Mandatory Requirements
Bachelor's degree.
10+ years of relevant HR Operations / Onboarding / Shared Services experience.
Minimum 2+ year of formal people management experience.
Hands-on experience in end-to-end onboarding operations.
Experience with BGV,
documentation and compliance processes.
Robust experience in SLA/KPI, quality and service delivery management.
Experience handling stakeholder queries and escalations.
Robust Excel and analytical skills.
Experience with HRIS / ATS / HR systems.
Solid communication and stakeholder management skills.
Preferred
Experience in US/Global HR Operations or GCC/Shared Services.
Healthcare / regulated industry experience.
Experience in HR Transformation, Process Transformation, Process Improvement, and HR Automation/Digitization.
Exposure to Workday / SuccessFactors / PeopleSoft / Oracle HCM.
Lean / Six Sigma / Agile / Continuous Improvement exposure.
Important: Candidates must have formal people management experience. Individual contributors without team-management experience will not be considered.