Mission of the Position

The Customer Success Associate will proactively engage with customers to provide strategic

and tactical guidance to them in order to increase the value they acquire from HealthSetGo suite

of Health services and products. As a Customer Success - Associate, you should provide timely

support to our customers with good interpersonal and communication skills, written & verbal.

We are looking for analytical problem solvers who will understand issues and to resolve

customer issues with quick thinking as well as upsell organization products/services.

Job Description

Query Resolution

● Work with internal cross-functional teams (product, sales, pre-sales, marketing, tech etc.)

to ensure customer’s issues/solutions are addressed.

● Ability To Comprehend & Respond To All Customer Queries (Through

Whatsapp/Email/Call) With Immediate Resolution (Real Time) To Ensure Customer

Satisfaction.

● Communicates Effectively, Oral As Well As Written Ability to recognize the tone and

mood of customers through written and voice communication.





● Adaptable & Customer Centric Approach To Situations To Deliver Superior Service

Personalization/ Empathy In Communication.

● Ability To Take Independent Decisions & Meet Stringent Deadlines.

● Interact directly with Product and Engineering teams to identify areas where we can better

serve our customer base through automation or added features.

Upselling

● Upsell services and products of the organization upon identifying the need of the

customer.

● Meet the turnaround times and targets of the organization.

Qualification

● Academic Background: Graduate from a good institution.

● Functional Skills/Capabilities: Robust Interpersonal, Communication & Writing Skills

Accompanied By Quick Comprehension & Explicit Articulation

● Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking:

Ability To Toggle Between Screens/Tools

Requirements & Skills

● Robust client-facing and communicat

📌 Customer Success Gurugram (India)
🏢 The Search House
📍 India